Privacy Statement
Introduction
Indue is firmly committed to protecting the privacy and confidentiality of personal information. We maintain robust physical, electronic and procedural safeguards to protect personal information in our care.
How do we collect personal information?
Indue is a wholesale provider of aggregated financial products and services to the finance industry. Indue rarely has direct contact with the individual customer and is reliant on its clients to supply accurate customer details in order to execute various back office financial service functions.
What personal information do we collect?
We collect information that is required for use in the business activities of Indue. The type of information we collect may include your name, your mailing address, telephone number, tax file number and other financial details necessary in order to process various transactions.
How we use personal information
We use personal information to provide our clients and their customers with numerous financial products and services. Indue may use the information for related purposes, such as:
identification of fraud and error
regulatory reporting and compliance
internal accounting and administration
assisting our clients to identify a need for other products or services
servicing our relationship with our clients.
Is the information disclosed to third parties?
We may disclose information about individuals as permitted by law. We may share information with regulatory bodies and law enforcement officials, provide information to protect against fraud and share information with your consent. From time to time, we enter into agreements with other companies to provide services to us or make products and services available to our clients. Under these agreements, the companies may receive personal information, but they must safeguard this information and may not use it for any other purposes.
Security of information
Indue has implemented appropriate physical, electronic and managerial security procedures in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorised Indue personnel are provided access to personally identifiable information in order to perform their roles and these employees have agreed to ensure the confidentiality of this information. Indue regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.
Access and correction of personal information
Indue has no direct contact with individual customers and consequently is dependent on its clients to provide accurate information and update records regarding the individual customer. Wherever practical and reasonable Indue will provide access to personal information.
Use of cookies
A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers for marketing and other purposes. Indue respects your privacy and accordingly does not use cookies to collect information about your web browsing habits.
Linked sites
Our site may contain links to other sites. Indue is not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.
Feedback
We welcome your inquiries or comments about our privacy policy and any queries or comments that you may have about our site.
Complaints
Should you have a complaint, please contact the person, department concerned. If your complaint is not resolved to your satisfaction, contact our Head of Risk Management on 07 3258 4205.
Changes to our privacy policy
From time to time it may be necessary for us to review and revise our privacy policy. We reserve the right to change our privacy policy at any time, should this occur the amendment would be posted on our web site.
More information
Additional information relating to our privacy policy is available upon request.