Celebrating 20 Years Stellar Years: Orion Financial Crimes.

Two decades ago, a journey began that would change the landscape of financial security. Today, we are celebrating 20 Stellar Years of Orion Financial Crimes—a journey marked by relentless dedication, innovation, and unwavering commitment.

The Origin: A Small Beginning with a Vision
Our story starts with ‘Credit Link,’ a small organisation consisting of just 30 staff members. Within its portfolio were 12 Visa Debit Card clients. However, a significant challenge arose when Visa decided to decommission its daily report of unusual transactions—an essential tool for fraud detection. This left a void that needed to be filled, and Credit Link was ready to step up to the challenge. Credit Link, now proudly known as Indue, embarked on a transformative journey by opting into First Data’s hosted PRM offering. This move was revolutionary in the world of fraud software, marking the beginning of a new era in financial security.

A Critical Decision: Developing a Service Offering
To meet the evolving needs of our clients and enhance their financial security, Indue made a critical decision. We decided to develop a service offering that would not only address the existing challenges but also set new standards in the industry.

Within the first year, our team expanded from 1 Full-Time Equivalent (FTE) to 3 FTE, allowing us to extend our service hours significantly. We went from operating on weekdays from 8 am to 4 pm to a more expansive schedule, covering hours from 7 am to 6 pm, including Saturday mornings.

The Financial Landscape: Then and Now
Looking back, it’s astonishing to see how the financial landscape has evolved over the past two decades. When we began, there were no overnight services, no real-time decline mechanisms, and no investigation case management tools. Transactions were predominantly conducted using magnetic stripe cards with signatures, and concepts like ‘chip and pin’ and ‘Visa Secure’ were yet to emerge. The primary focus of fraud prevention was on card-present scenarios, primarily
countering counterfeit activities. Today, e-commerce fraud, which now dominates the fraud landscape, was not even officially categorised.

Our Unchanging Purpose: Effective Mitigation and Exceptional Service

Throughout the challenges and transformations, our purpose remained constant—to achieve effective and efficient fraud mitigation while delivering exceptional customer service. We navigated uncharted waters, developing processes, procedures, reports, and client engagement strategies on the fly. All of these were driven by our sole aim: to enhance financial security while ensuring our clients’ competitiveness.

A Journey of Transformation and Innovation
As we celebrate 20 stellar years, we take pride in our journey of transformation, innovation, and unwavering commitment to financial security. From a small team managing a handful of clients to becoming a leading force in fraud detection and prevention, our story is one of dedication and excellence. We extend our heartfelt gratitude to our dedicated team, both long-serving members and newcomers, for their continuous efforts in driving positive change. To our clients, who have placed their trust in us for two decades, we say thank you.

Your support has been instrumental in our journey.
As we look ahead, we remain committed to advancing financial security, embracing emerging technologies, and strengthening our partnerships. Orion Financial Crimes, powered by Indue, stands as your reliable financial guardian, safeguarding your assets from harm.

Here’s to celebrating 20 Stellar Years of excellence, and to many more years of securing your financial transactions. Thank you for being part of our remarkable journey.

Find out more about our Orion Financial Crime solution.