New payments platform (NPP)

Monthly Compliance Report

Please use this form to submit your monthly attestation to Indue Legal & Compliance. We would appreciate receiving your information by the 5th business day of each month.

If you have any questions or concerns using this form, or need to send through supporting documentation, please contact [email protected] or contact your Relationship Manager.

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Organisation:*
Reporting Month (Month & Year)*
Contact Name:*
Compliance Attestation
Please TICK the fields below if the statements are true. You must notify Indue immediately if you cannot attest to the statements.
I attest, on behalf of the above Organisation for the above Reporting Month, that - other than as approved by Indue Legal & Compliance - the Organisation:
- Has not made any changes to its website or social media sites that relate to any Indue issued product;
- Has not released any marketing material that relate to any Indue issued product;
- Has not charged any fees to consumers, other than as disclosed in the PDS/terms and conditions for the Indue issued product;
- Has not changed any fees that are charged to consumers in respect of the Indue issued product;
- Has not amended the PDS/terms and conditions for the Indue issued product.
Total Complaints Received During the Reporting Month
During the Reporting Month, the above Organisation has received the following number of complaints in relation to the Indue issued products:
Number of complaints which were responded to outside of the required timeframe:*
Number of complaints that were escalated to Indue (Tier Two):*
Number of complaints that were escalated to AFCA (Tier Three):*
Number of complaints resolved with one business day of receiving the complaint:*
Description of complaint/s:*
e.g. “2 x complaints: customer unhappy that card expired; 1 x complaint that card did not work at merchant terminal”
Any trends identified:
e.g. “4 complaints in last 3 months related to card not working at Merchant B”
Recommendations for improvement to Indue’s products and services:
e.g “Indue is requested to review failure of card to work in terminal.”
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Email*

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New payments platform (NPP)

Monthly Compliance Report

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Compliance Attestation

Total Complaints Received During the Reporting Month

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