Capgemini World Banking Report 25
Capgemini World Banking Report 25
In today’s fast-paced banking landscape, only banks that embrace digital innovation and offer their customers seamless, personalised experiences catering to their unique needs can survive. Propelled by digital banking, artificial intelligence, advanced analytics and more, this shift is redefining how banking offers and services are delivered – perhaps nowhere more so than in the world of bank cards.
Capgemini’s World Retail Banking Report 2025 invites traditional banks to:
- Deliver tech-forward, convenience-focused card services and offers to attract the lucrative urban, digital-first demographic
- Embrace the flywheel model to engage new customers, foster continuous growth, and build lasting relationship momentum
- Provide individualised solutions to create unforgettable customer journeys that fuel long-term loyalty
- Strengthen customer connections by integrating experiences beyond banking solutions.
Key findings:
83% |
of retail banking CXOs cite intense competition from other card providers |
26% |
of customers are satisfied with their current bank card experiences |
Create a continuous growth loop by offering differentiated benefits, delivering omnichannel experiences, and nurturing advocacy – is your organisation ready?
Source: Capgemini 2025
World Retail Banking Report 2025 | Intelligent Banking I Capgemini
About Capgemini: Capgemini SE is a prominent French multinational company specialising in information technology services, consulting, digital transformation, and outsourcing, with its headquarters in Paris. It employs over 340,000 people worldwide, operating in more than 50 countries, making it one of the largest firms in the industry. Capgemini collaborates with businesses to transform and manage their operations through the use of technology, engineering, and data. The company includes several specialised brands, such as Capgemini Invent, which focuses on digital innovation and strategy, Capgemini Engineering for research and development and smart products, and Sogeti for local technology services. Recent significant acquisitions have bolstered its capabilities in cloud, data, and business process services. Under the leadership of CEO Aiman Ezzat, Capgemini is committed to innovation, sustainability, and improving customer experiences, assisting clients in driving operational efficiency, embracing emerging technology trends, and achieving comprehensive business transformation.
