Confirmation of Payee

A layer of protection for payments.

Solutions > Confirmation of Payee

In this section

  • New Payment Platform (NPP)
  • Orion Financial Crimes
  • PayTo
  • Confirmation of Payee
  • Nucleus Card Platform
  • Payment & Bureau Services
  • Gift and Prepaid Card programs
  • Mobile Payments

  • New Payment Platform (NPP)
  • Orion Financial Crimes
  • PayTo
  • Confirmation of Payee
  • Nucleus Card Platform
  • Payment & Bureau Services
  • Gift and Prepaid Card programs
  • Mobile Payments

    • What is Confirmation of Payee?

    Confirmation of Payee is a security feature designed to reduce mistaken and fraudulent payments. The service matches the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer.

    Confirmation of Payee will be available in 2025 for Indue’s NPP clients to help safeguard people and businesses from fraud, scams and mistaken payments.

    How Confirmation of Payee delivers greater protection 

    Pay with confidence 

    When making payments by BSB and account number, Confirmation of Payee gives customers the added confidence that their money is going where it is intended. 

    Avoid Mistakes 

    Account details entered are automatically checked with those held by the business’ or individuals financial institution and displays as a match outcome to help avoid mistaken payments, which can be difficult to have returned. 

    Reduce Scams 

    Confirmation of Payee gives customers greater protection from Scams as they are able to spot a potential scam payee before they send any money.

    How it works

    When you’re sending money to a business or person using their BSB and account number, Confirmation of Payee will check the account details you’ve entered with the account details held by the recipient’s bank and let you know the match outcome.

    Using this information, you can choose whether you want to go ahead and make the payment, pause and check the details again – or stop the payment altogether.

    Understanding Match outcomes 

    Match outcomes give your customers important information to help them decide what to do next with their payment. If they think they’ve entered the account details incorrectly, they can reconfirm account details with the intended recipient and re-enter them before making the payment. Or if something doesn’t seem right, they can decide not to proceed. Confirmation of Payee provides new layers of protection for your customers, and control into their hands. 

    Match

    • The account details entered match the details held by the business or individuals’ financial institution.
    • Customers can continue with their payment with more confidence.

    Close match

    • The details entered closely match the details held by the payee’s financial institution.
    • Customers should recheck the details and if unsure contact the payee.
    • If something doesn’t seem right, customers can decide not to proceed.
    • If they continue, it may be difficult to retrieve funds if they are sent to the wrong account.

    No match

    • The account details entered do not match the details held by the payee’s financial institution.
    • Customers should recheck the details or contact the payee.
    • If something doesn’t seem right, they can decide not to proceed.
    • If they continue, it may be difficult to retrieve funds if they’re sent to the wrong account.

    Error

    • The service could not confirm the account details entered.

    Depending on the error received, customers can try one of the following options:

    • Decide not to proceed with the payment.
    • Ignore the error and proceed with the payment. It may be difficult to retrieve funds if they’re sent to the wrong account.
    • Contact the payee to check the details.

    FAQs

    Confirmation of Payee is an industry-wide service that adds a layer of protection for payments to a BSB and account number. It checks the account name, BSB and account number the customer has entered against the details held by the recipient’s bank and lets the customer know whether it’s a match. This can help customers make informed decisions before they make a payment, reducing the risk of scams and mistaken payments.

    Confirmation of Payee is an initiative of Australian Payments Plus, the same organisation that also provides trusted payment services like BPAY®, Osko®, eftpos®, PayID® and PayTo®.

    We are committed to rolling out this technology throughout 2025. Implementing an industry-wide Confirmation of Payee service required a significant build and investment. Australia is only one of a handful of countries to have this anti-scam technology available across the industry.

    With 15.4 billion transactions worth $2.5 trillion occurring every year across the banking sector, the design and build of an industry wide Confirmation of Payee service is a major undertaking. It’s further demonstration that Australian banks are leading the way when it comes to safeguarding their customers.

    Implementation of the Scam-Safe Accord is well progressed. Initiatives related to biometric checks, limiting payments to high-risk crypto platforms, enhanced intelligence sharing and the development of anti-scam strategies are all complete. Banks are now rolling-out Confirmation of Payee and introducing warnings and delays. 

    Account match means the details the customer entered matches the bank records of the intended recipient.

    ‘Close match’ means the details they’ve entered closely match the bank records of the intended recipient. 

    ‘No match’ means that the details they’ve entered do not match the bank records of the intended recipient. 

    If the customer wants to get paid without any confusion or potential delays, they should share the account name, BSB and account number for their bank account. This includes using the correct spelling and any middle names that form part of your account name. This is especially important if they’re a business with an account name that differs from the name they’re using to take a payment; for instance, if they have a different trading name for a particular part of their business. 

    Names with special characters, like apostrophes (‘), will still match without being entered. For example, enter “O’Brien” as “O Brien” or “Obrien”. Or an account name with an ampersand (&) such as Paper & Pen can be entered as Paper Pen. 

    If a customer enters the wrong account details, they can end up sending their money to the wrong recipient. This can be difficult and time-consuming to resolve, which is why it’s important to check the accuracy of the details entered before sending money.

    BPAY and Osko are registered trade marks of BPAY Pty Ltd ABN 69 079 137 518.
    eftpos is a registered trade mark of eftpos ABN 37 136 180 366.
    PayID and PayTo are registered trade marks of NPP Australia Ltd ABN 68 601 428 737.

    Did you also think about?

    Orion Financial Crimes Service

    Ultimate security for NPP transactions.

    Have you considered taking advantage of our other solutions such as Orion Financial Crimes?

    As the speed of payments increases, so does the risk of fraud. When you partner with Indue, you can protect your PayTo customers with our market-leading financial crimes solution, Orion. Powered by IBM Safer Payments, using artificial intelligence and machine learning, Orion delivers a 24/7 Australian-based fraud monitoring solution that consistently outperforms industry averages in financial crimes prevention.

    Read more

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    How Confirmation Of Payee Is Putting The Brakes On Scams

    Freya Smith

    Chief Legal and People Officer

    Freya is Chief Legal and People Officer of the Cuscal Group, which includes Indue and she is responsible for leading the Group’s legal and secretariat and people and culture functions.

    Freya joined Cuscal in October 2022. She has significant experience leading teams in complex and global organisations across various industries including payments, Fintech, financial services, insurtech, and emerging technologies.

    Before joining Cuscal, Freya was the Group General Counsel and Company Secretary for Claim Central Consolidated, a global insurtech business. Prior to that she was the Chief Legal Officer and Company Secretary for ASX listed global payments company, OFX Group Limited.

    Freya holds a Master of Laws (High Distinction); Bachelor Commerce and Bachelor of Laws (Hons); and a Graduate Diploma in Applied Corporate Governance from the Australian Governance Institute. She is also member of the Australian Institute of Company Directors; a Fellow of the Governance Institute of Australia; and a member of the Association of Corporate Counsel. Freya is also a Non-Executive Director of ASX listed technology company DataWorks Group Limited.

    Evan Craig

    Chief Information Officer

    Evan is Chief Information Officer of the Cuscal Group, which includes Indue and he leads the Group’s technology and practice delivery functions. Evan joined Cuscal in July 2017 and was appointed Chief Financial Officer in March 2022. Prior to becoming Chief Information Officer he held a number of senior roles in enterprise technology services including Interim Chief Information Officer, Head of Strategy and Governance and Head of Service Delivery.

    Evan has more than 20 years’ experience in IT services delivery including multiple financial institutions, service provider organisations in mission critical roles.

    Prior to joining Cuscal, Evan was the National Technology Services Manager at Fuji Film and held multiple senior leadership roles at Suncorp and Promina.

    Bronwyn Yam

    Chief Product Officer

    Bronwyn is Chief Product Officer of the Cuscal Group, which includes Indue and she is responsible for driving the Group’s product strategy.

    Bronwyn joined Cuscal in May 2023. She has over 25 years’ experience in financial services and consulting industries. Bronwyn’s previous role was the Chief Product Officer of Tyro Payments Limited for approximately six years. Prior to that she held several senior roles across various divisions within the Commonwealth Bank of Australia.

    Before moving to Australia in 2004, Bronwyn had a consulting career with Arthur Andersen Business Consulting in the United States and across Asia working with clients from multiple industries from manufacturing to financial services.

    Bronwyn holds a Master of Business Administration from the Hong Kong University of Science and Technology and a Bachelor of Arts in Business Economics from the University of California, Los Angeles.

    Angela Powell

    Chief Risk Officer

    Angela is Chief Risk Officer of the Cuscal Group, which includes Indue and she is responsible for leading the Group’s risk management strategy, compliance, and risk management frameworks, as well as enhancing risk management culture and capability across the business. 

    Angela joined Cuscal in February 2024. She has over 20 years’ experience in banking and financial services both domestically and internationally and has expertise spanning risk management, governance, regulation, operational excellence, and strategic transformation.

    Prior to joining Cuscal, Angela was a Senior Principal Consultant with Promontory, where she partnered with boards, senior management and risk and compliance professionals to strengthen the effectiveness of risk management practices in the areas of non-financial risk management, operational resilience, governance, culture, and accountability. Prior to Promontory, Angela held senior roles within the Policy and Advice division’s leadership team at APRA and ING Australia and Lloyds International.

    Angela holds a Bachelor of Arts and a Post Graduate Diploma in Applied Finance from Kaplan and is a member of the Australian Institute of Company Directors and Risk Management Institute of Australasia.

    Jennifer Brice

    Chief Financial Officer

    Jennifer is Chief Financial Officer of the Cuscal Group, which includes Indue and she oversees the Group’s financial strategy, performance and governance operations. This includes financial planning, reporting and operations, capital and treasury management, and investor relations.

    Jennifer joined Cuscal in October 2025. She is a highly experienced finance professional with over 35 years’ experience in finance and business in complex businesses in Australia and overseas where she led large, multi-disciplinary teams focussed on capital and financial management, investor relations, treasury, M&A, governance, and reporting.

    Prior to joining Cuscal, Jennifer was the Chief Financial Officer at Australian Payments Plus. She also held several senior finance and business roles at Origin Energy, Commonwealth Bank of Australia, and Woolworths Limited.

    Jennifer holds a Bachelor of Commerce; a Post Graduate Diploma in Financial Management; and a Master of Applied Finance and is a member of  Chartered Accountants in Australia and New Zealand.

    Michael Blomfield

    Chief Client Officer

    Michael is Chief Client Officer of the Cuscal Group, which includes Indue and he oversees the Group’s client and growth functions.

    Michael joined Cuscal in June 2024. He has over 30 years’ experience in banking and financial services both domestically and internationally across Australia, Asia, North America, UK, Europe, and South Africa and brings expertise spanning strategy and execution, operations, growth, sales, and client management. 

    Prior to joining Cuscal, Michael was the Chief Customer Officer and Senior Program Director for Seven Consulting. While at Seven Consulting Michael worked closely with the NGM Group (the merger of Newcastle Permanent Building Society and Greater Bank) to refine and help execute their strategic roadmap.

    Prior to Seven Consulting, Michael held various senior executive roles in banking and financial services including as Chief Commercial Officer of Iress Limited (ASX:IRE);  CEO of Investment Trends; APAC Managing Director of MF Global; as well as a number of senior roles with the Commonwealth Bank of Australia including Head of Equities Division (which included CommSec), and Executive General Manager of Local Business Banking.

    Michael holds a Bachelor of Arts (Communication Studies) from Western Sydney University and is a Non-Executive Director of QiLu Bank in Shandong Province, China.

    Craig Kennedy

    Managing Director

    Craig is Managing Director of the Cuscal Group, which includes Indue.

    Craig joined Cuscal in December 2008 and he is responsible for the corporate leadership, strategy and direction that has established the Group as a leading payments and regulated data services provider in Australia.

    Craig has more than 36 years’ experience in the financial services sector, with particular expertise in digital banking and payments. Over the past 25 years Craig has been a director of listed and unlisted public companies and been a part of a team that built and operationalised two new retail banks in Australia. Prior to joining Cuscal, Craig was the Managing Director of Espreon Limited. He was also Head of Direct Banking at ING and has held a number of senior positions at Advance Bank Australia, State Bank of New South Wales, and Monster Worldwide.

    Craig holds an MBA and is a fellow of the Financial Services Institute of Australia and a graduate of the Australian Institute of Company Directors. Craig is also a Director of Australian Payments Plus Limited.

    Peter Wright

    Independent Non-Executive Director

    Peter was appointed to the Indue Board on 1 August 2018 and is a member of the Board Risk Committee.

    Peter has over 30 years’ experience in the payments and technology sectors, he is currently Managing Director of PHW Consulting and most recently was the President – Asia Pacific of OmniPay Limited, an Irish domiciled global payments processing company. Previously Peter held the roles of Managing Director, Senior Vice President, and Executive Director with First Data Corpora­tion’s Asia Pacific, and Australia and New Zealand businesses, before being appointed Managing Director of Australia and New Zealand and finally an Advisor to the President of First Data International in Europe.

    He is an experienced Non-Executive Director and previously served as a director on the boards of MINT Payments, IPG Group (Hong Kong), First Data Asia Pacific and OmniPay (Ireland).

    Peter holds a Post Graduate Diploma in Corporate Management, and an MBA and is a Member of the Australian Institute of Company Directors.

    Other board roles currently held by Peter include:

    • Cuscal Limited (Director)

    Wayne Stevenson

    Non-Executive Director

    Wayne was appointed to the Indue Board on 1 December 2025 and is a member of the Board Audit Committee. Wayne brings extensive experience in financial services across a broad range of disciplines. This includes over 15 years in various CFO and strategy roles at ANZ involving the undertaking of significant acquisitions, restructures and divestments across Australia, New Zealand and Asia.

    He is an experienced Non-Executive Director and has served on Boards spanning industries such as insurance, banking, SaaS technology, outdoor media and commercial radio.

    Wayne holds a Bachelor of Commerce (Accounting), is a Chartered Accountant and is a Fellow of the Australian Institute of Company Directors.

    Other board roles currently held by Wayne include:

    • Credit Union Australia Ltd (Great Southern Bank) (Director)
    • Cuscal Limited (Director)

    Ling Hai

    Non-Executive Director

    Ling Hai was appointed to the Indue Board on 1 December 2025 and is a member of the Board Risk Committee.

    Ling Hai brings extensive experience in digital transformation, payments tech and scaling global businesses. Ling Hai is currently President of Asia Pacific, Europe, Middle East, and Africa at Mastercard. He is responsible for advancing Mastercard’s business strategy, sales, business development, product management and engagements with customers and regulators in more than 200 markets. He is a member of both Mastercard’s Executive Leadership Team and its Management Committee.

    Ling Hai’s prior roles at Mastercard include Co-President of Asia Pacific, Europe, Africa, and South America, Co-President of the Asia Pacific region, Division President of Greater China and Head of Enterprise Development. Previously, he held senior roles at Bank of America, MBNA and PCCC, a joint venture between HSBC and Bank of Communications.

    Ling Hai holds an MBA from the University of Chicago, Booth School of Business. He also holds an honorary Doctor of Humane Letters degree, and a Bachelor of Science degree from The College of Saint Rose.

    Other board roles currently held by Ling Hai include:

    • Mastercard NetsUnion Information Technology (Beijing) Co., Ltd. (Chairman)
    • Wan Shi Wang Lian Network Technology, China (Chairman)
    • National Committee of US-China Relations (Director)
    • Manulife Financial Corporation (Director)
    • HongShan (formerly Sequoia Capital China) (Senior Advisor)
    • Aspen Global Leadership Network (Member)
    • Cuscal Limited (Director)

    Claudine Ogilvie

    Independent Non-Executive Director

    Claudine was appointed to the Indue Board on 1 December 2025.

    She is a member of the Board Audit Committee and the Board Risk Committee.

    Claudine brings 20 years’ experience in strategy, technology, data, risk and innovation leadership in emerging technologies like AI, quantum computing and cyber security. She was awarded Top CIO50 in Australia in 2016. Claudine is currently an Independent Non-Executive Director for Scyne Advisory, the Co-founder and CEO of HivePix and the Managing Director of O&O Consulting.

    Previously Claudine was a Non-Executive Director with Youi Insurance, led the Asia-Pacific Digital and Data businesses for Compass Group PLC, the Chief Information Officer (CIO) for the Jetstar Group of Airlines, and the Chief Information Officer for Ridley Corporation. She also held senior product management, sales operations and marketing roles for KPMG, International SOS, BP Australia and Unipath France.

    Claudine holds a Bachelor of Business from the University of Technology Sydney and a Diploma of Business Management from the Ecole Supérieur de Commerce Reims, France. She is also a graduate of the Australian Institute of Company Directors, and an alumnus of the Australia-ASEAN Emerging Leaders Program Kuala Lumpur and the Asialink Leaders Program (Melbourne University). She also holds qualifications in AI and Quantum Computing from the Massachusetts Institute of Technology (MIT).

    Other board roles currently held by Claudine include:

    • Scyne Advisory (Director)
    • Cuscal Limited (Director)

    Trudy Vonhoff

    Independent Non-Executive Director

    Trudy Vonhoff was appointed to the Indue Board on 1 December 2025.

    She is the Chairman of the Board Risk Committee and a member of the Board Audit Committee.

    Trudy is an experienced Non-Executive Director and previously served as a director on the boards of Ruralco Holdings Ltd, AMP Bank Limited, Cabcharge Australia Limited and Tennis NSW. Trudy also held senior executive positions with Westpac Banking Corporation and AMP Bank Limited.

    Trudy brings to the Board strong financial, risk management and governance skills, together with deep experience in financial services.

    Trudy holds a Bachelor of Business, a Master of Business Administration and is a Fellow of the Australian Institute of Company Directors and a Senior Fellow of FINSIA.

    Other board roles currently held by Trudy include:

    • Credit Corp Group Limited (ASX: CCP) (Director and Chair of the Nomination Committee)
    • IRESS Limited (ASX: IRE) (Director and Chair of the Audit and Risk Committee)
    • Australian Cane Farms Limited (Director)
    • Tennis Australia (Independent Member of the Nominations Committee)
    • Cuscal Limited (Director, Chair of the Board Risk Committee)

    Belinda Cooney

    Independent Non-Executive Director

    Belinda was appointed to the Indue Board on 1 December 2025.

    She is Chairman of the Board Audit Committee and a member of the Board Risk Committee.

    Belinda is an experienced company director and finance professional. She currently serves as the Chief Financial Officer of Interactive Pty Ltd, one of Australia’s largest privately held IT services companies.

    Belinda has over 30 years experience in global financial markets, focused on the telecommunications, media and technology sector, primarily with Macquarie Capital in both principal investments and investment banking advisory. Her experience in working with clients ranges from Fortune 500 companies to early-stage technology ventures and includes working on complex global transactions as well as providing advice on strategy, business transformation, governance and risk management. She has previously been a Non-Executive Director of 86 400 Holdings Limited.

    Belinda holds a Bachelor of Commerce, a Masters of Finance (INSEAD) and a Chartered Financial Analyst designation. She is also a Chartered Accountant, a graduate of the Australian Institute of Company Directors and a Senior Fellow of FINSIA.

    Other board roles currently held by Belinda include:

    • Cuscal Limited (Director and Chair of the Board Audit Committee)

    Craig Kennedy

    Managing Director

    Craig was appointed to the Indue Board on 1 December 2025. Craig is Managing Director of the Cuscal Group, which includes Indue.

    Craig joined Cuscal as its Managing Director in December 2008.

    Craig is responsible for the corporate leadership, strategy and direction that has established the Cuscal Group as a leading payments and regulated data services provider in Australia.

    Craig has more than 36 years’ experience in the financial services sector, with particular expertise in digital banking and payments. Over the past 25 years Craig has been a director of listed and unlisted public companies and has been a part of a team that built and operationalised two new retail banks in Australia. Prior to joining Cuscal, Craig was the Managing Director of Espreon Limited. He was also Head of Direct Banking at ING and has held a number of senior positions at Advance Bank Australia, State Bank of New South Wales and Monster Worldwide.

    Craig holds an MBA and is a fellow of the Financial Services Institute of Australia and a graduate of the Australian Institute of Company Directors.

    Other board roles currently held by Craig include:

    • Australian Payments Plus Limited (Director)
    • Cuscal Limited (Director)

    Elizabeth Proust AO

    Independent Chairman

    Elizabeth was appointed Chairman of Indue on 1 December 2025.

    Elizabeth is one of Australia’s leading business figures and has had a diverse career holding leadership roles in the public and private sectors for over 30 years. Elizabeth spent eight years at ANZ Group including four years as Managing Director of Esanda, Managing Director of Metrobanking and Group General Manager, Human Resources, Corporate Affairs and Management Services. Before joining ANZ, Elizabeth was Secretary (CEO) of the Department of Premier and Cabinet (Victoria) and Chief Executive of the City of Melbourne.

    Elizabeth was made an Officer of the Order of Australia in 2010 for distinguished service to public administration and to business, through leadership roles in government and private enterprise, as a mentor to women, and to the community through contributions to arts, charitable and educational bodies.

    Elizabeth holds a Bachelor of Arts (Hons) from La Trobe University and a Bachelor of Laws from the University of Melbourne. In March 2021, Elizabeth was appointed a Life Fellow of the Australian Institute of Company Directors

    Other board roles currently held by Elizabeth include:

    • Lendlease Group (ASX: LLC) (Director)
    • GQG Partners (ASX: GQG) (Lead Independent Director)
    • Cuscal Limited (Chairman)

    Peter Townsend
    MBA, MAICD, FAMI, JP
    Director

    Mr Townsend has 40+ years’ experience in the finance and technology sectors and is currently the General Manager at Coastline Credit Union.

    Mr Townsend has been a Director at Indue since August 2006 and is a member of the Audit Committee.