New Payments Platform
Transactions made instant.
In this section
Your Ticket to Play
The New Payments Platform (NPP) is changing the way we transfer money – and we’re ready to help your business make the most of the benefits it brings.
Our NPP capability ensures you are offering your customers access to a modern and fast-growing payment gateways.
In 2024, the NPP processed 1.6 billion transactions with a total value of $1.99 trillion—a remarkable 23% increase from the previous year. This surge highlights the growing adoption of real-time payments across the country, with NPP now handling over 30% of all account-to-account payments in Australia. The platform is averaging over 140 million transactions per month, translating to about $5 billion moved each day. These numbers reflect a major shift toward faster, more convenient, and data-rich payment methods, benefiting businesses, consumers, and the broader economy.
Since 2018 our team of NPP experts have been bringing the NPP to market for many of Australia’s’ leading credit unions and mutuals. Our NPP solution helps you take advantage of flexible, real-time payments, with the ability to add on the peace of mind of world-leading financial crime support. We can also get you PayTo ready.
Maintain a competitive advantage and give your customers faster, simpler, smarter, real-time payments today.
Why work with us?
Indue is a founding member of the NPP, and we’ve been helping clients adopt the NPP since its inception in 2018. We know the technical and regulatory requirements inside out and have the requisite knowledge to complete a full implementation.
As an Authorised Deposit-taking Institution (ADI), we also hold the necessary financial services licences to clear and settle funds, ensuring your solution is compliant and secure.
Five ways the NPP can benefit your business
Your customers will be able to send and receive funds almost instantly – in less than a minute. The transaction record is updated at the same time so it can be confirmed and traced in real time.
It’s easy to transfer funds using the NPP. Using PayID to make transfers, your customers can avoid the need to remember BSB and account numbers – although these can still be used.
With faster digital payments, the sky’s the limit. Create new differentiated digital, payment experiences for your customers – and generate new revenue opportunities for your business.
The NPP is always on (24x7x365), so you and your customers can transact whenever and wherever you want.
Once you receive a payment, the funds are instantly in your account – and they can’t be revoked, reducing the risk of transactions being cancelled.
Features
- Turn-key bureau service
- Real-time validation & payment processing
- Real-time clearing and settlement processing
- Real-time fraud and AML monitoring (*optional Orion Financial Crimes Service)
- Standard APIs, based on the ISO 20022 specification
- An industry-standard gateway solution (through global financial services provider, FIS)
- Australian based operational and technical support teams
- Self-serve case management program delivering real-time updates and resolutions
- Single Credit Transfer (SCT), OSKO payments, International Payment Services (IPS) PayID registrations and updates
- PayTo
How we support you
Specialists
Our team of NPP administration and technical experts work alongside your teams to successfully design and manage your NPP solution. From governance & regulatory requirements, licensing & certification, to go-live, our team partners with you every step.
Surety
Our NPP team has successfully on-boarded many of Australia’s leading credit unions and mutuals, and brings to your project the experience and foresight to ensure your implementation is successfully delivered on time and on budget. All designed to give you surety of outcome.
Customer Care
From the outset you will have a dedicated Relationship Manager who will be your key contact point at Indue. They ensure communications and updates are effectively managed and that your experience with Indue is successful. You will also benefit from the support of our Australian based Customer Care team.
Solution Highlights
PayID lets your customers link their accounts to a mobile, email or business identifier (ABN/ACN). Upon entering the PayID, the name of the payee account is displayed, giving them peace of mind that their funds will be transferred to the right recipient.
Since its launch in 2018, PayID in Australia has experienced rapid and sustained growth. As of 2024, Australia has over 18.5 million registered PayIDs. This marks a substantial increase from previous years, showing that more individuals and businesses are embracing PayID for its simplicity and security. PayID adoption is expected to keep growing, with forecasts suggesting registrations could reach 20 million by the end of 2025. The strong uptake reflects rising confidence in digital payments and a broader shift toward faster, safer transaction methods across the country. This momentum has continued, with PayID now supported by over 110 financial institutions and payment providers in Australia.
5 Benefits of PayID
- It’s fast: PayID payments happen instantly even between accounts at different banks and it’s always available, 24×7×365.
- It’s simple: Your customers use a PayID instead of their BSB and account number making it much easier to remember.
- It’s secure: Only your customers can authorise payments from their account to another person’s or business’s PayID.
- Fewer mistakes: PayID includes a confirmation step before the payment is made so your customers can check they are paying the right person or business.
- It’s flexible: A PayID can be moved between different accounts and banks, making switching banks easier plus they can create more than one PayID.
Offer your customers real-time payments with Osko by BPAY. Funds are available to consumers or businesses in less than a minute, no matter what time of day. You can also benefit from richer descriptions of up to 280 characters, including emojis, making communication with your payees easier and more personal.
Osko by BPAY remains the most common type of payment processed on the New Payments Platform (NPP) in Australia in 2024. Several important data points and trends are emerging:
- Osko is now the default for most peer-to-peer payments in Australia, with payments processed end-to-end within 60 seconds 99% of the time, and within 15 seconds 95% of the time.
- The NPP as a whole (which includes Osko and other services) is now moving around $5 billion per day between bank accounts in Australia, with Osko facilitating most of these real-time payments.
- There is significant adoption among businesses for batch payments and payroll through Osko, reflecting its growing role beyond just consumer peer-to-peer transactions.
- The overall platform (NPP) processed 1.6 billion transactions valued at $1.99 trillion in 2024, with Osko making up a large share of these.
PayTo allows businesses to initiate one-off or recurring real-time payments from customer bank accounts. Recurring payments have the flexibility of being fixed or varied, with real-time visibility for when agreements are amended or cancelled. This reduces misunderstandings and provides greater certainty of future cashflow.
It allows customers to pre-authorise payments directly from their bank account, providing more visibility and control over the payment process. PayTo provides a secure and fast way to manage payments 24 hours a day, every day of the year.
For business
PayTo is a new, digital way for merchants and businesses to initiate real-time payments from their customers’ bank accounts. it’s the smart way to do business, with real-time, reliable payments to help business run that little bit smoother:
PayTo enables businesses to thrive in a digital economy with fast and secure payments that keep money moving 24/7 Remove the uncertainty of making and receiving payments from bank accounts with real-time account validation, fund verification, and notifications at various stages of payment.
See when a payment agreement is paused, changed, or cancelled.
Reduce the chance of dishonours and disputes.
For customers
From phone bills to flights, or your music subscription – PayTo gives your customers more control over payments from their bank account, to help make life admin that little bit easier. PayTo is a fast and secure payment option. Customers use their bank account to pay their way:
- The ability to view and manage PayTo agreements in one secure place, through an enhanced digital experience in their internet or mobile banking.
- The option of using PayID or BSB and account number, making it easy to set up payments on the spot.
Click the video below to find out more.
Source: www.payto.com.au
Enabling fast inbound cross border payments. The IPS is designed to improve speed, security and efficiency in processing the final domestic leg of inbound international payments on the NPP.
The Benefits
Real-time: harnessing the power of the NPP, the IPS accelerates inbound international payments, 24 hours a day, seven days a week, delivering fast payments to Australian businesses and consumers.
Detailed payment information and transparency: reduces the likelihood of errors and delays by transmitting data end-to-end, from the country of origin to the beneficiary Australian bank with no data truncation. Payments are also identified as international, distinguishing them from domestic NPP payments.
Security and financial crime control: enables efficient Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) checks by embedding all the required fields within the payment for smoother due diligence, sanctions screening and regulatory reporting.
Operational efficiency and compliance: is compliant with ISO 20022 standards, to carry data that improves operational workflows and adherence to the verification standards.
Did you also think about?
Orion Financial Crimes Service
Ultimate security for NPP transactions.
For state-of-the-art security underpinned by IBM Safer Payments, pair your NPP solution with Orion Financial Crimes Service, our market-leading fraud detection solution. Using machine learning and artificial intelligence, Orion protects you and customers around-the-clock from suspicious transactions and malicious actors – providing ultimate security for every transaction.
