Tag: digital payments

Indue becomes Tier 1 BECS member

Payments solutions provider Indue today announced it has become a Tier 1 Participant Member of the Bulk Electronic Clearing System (BECS), the low-cost work horse of the Australian payments system, which processes more than $14 trillion Direct Entry transactions annually. Indue Chief Executive Officer Derek Weatherley said he was pleased that Indue had transitioned seamlessly […]

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The Mutual Bank appoints Indue as their principal payment partner

Today we are delighted to confirm that The Mutual Bank has chosen Indue as their principal payments partner. The Mutual Bank, a $1 billion mutual bank based in the Hunter region of NSW, has been serving the people of the Hunter since 1888. It offers a full range of financial products and services, including home […]

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Credit cards still stagnant as the humble debit card’s popularity improves

Credit card use is still below its pre-pandemic levels, while debit cards are seeing somewhat of a resurgence in 2021. The latest Reserve Bank (RBA) credit and debit card data for March 2021 reflects how these cards have been used in the 12 months since the pandemic truly impacted Australians’ way of life. According to […]

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Study pinpoints two key areas that banks can improve on

Australian banks are not delivering appropriate omnichannel customer service and struggle to keep up with changing approaches to customer loyalty, according to new research. The study, conducted by software company Pegasystems and research group Omnipoll, found that poor omnichannel customer service results in more than half (54 per cent) of all customer interactions having at […]

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